:root{
  --bg:#f3f6fa;--panel:#fff;--text:#111827;--muted:#64748b;--line:#e2e8f0;
  --brand:#0b63ce;--brand2:#084a9c;--brand-soft:#eaf3ff;--dark:#0b1424;--dark2:#142238;
  --green:#15803d;--yellow:#b45309;--red:#b91c1c;--shadow:0 5px 18px rgba(15,23,42,.05)
}
*{box-sizing:border-box}html{min-height:100%}body{margin:0;min-height:100vh;font-family:Inter,"Segoe UI",Arial,sans-serif;background:var(--bg);color:var(--text);-webkit-font-smoothing:antialiased}a{color:inherit;text-decoration:none}button,input,select,textarea{font:inherit}.app{display:flex;min-height:100vh}.sidebar{width:260px;background:linear-gradient(180deg,var(--dark),#0d1729);color:#fff;padding:18px 14px;position:fixed;inset:0 auto 0 0;z-index:50;overflow-y:auto;transition:transform .22s ease,width .22s ease}.brand-box{height:90px;display:flex;align-items:center;justify-content:center;margin:0 0 12px;border-radius:12px;overflow:hidden;background:#fff;padding:5px}.brand-logo-dark{display:block;width:100%;height:100%;object-fit:contain;object-position:center}.brand-mini{display:none;font-weight:900;font-size:20px;letter-spacing:.02em;color:#fff}.nav{display:grid;gap:3px}.nav a{display:flex;align-items:center;gap:11px;color:#cbd5e1;padding:12px 13px;border-radius:10px;min-height:44px;transition:.16s}.nav a:hover,.nav a.active{background:#1b2a42;color:#fff}.nav-icon{width:22px;text-align:center;flex:0 0 22px}.nav-label{white-space:nowrap}.sidebar-footer{margin-top:18px;border-top:1px solid rgba(255,255,255,.08);padding:13px;color:#94a3b8;font-size:11px}.main{margin-left:260px;width:calc(100% - 260px);min-width:0;transition:margin .22s ease,width .22s ease}.topbar{height:68px;background:rgba(255,255,255,.96);backdrop-filter:blur(8px);border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;padding:0 28px;position:sticky;top:0;z-index:30}.topbar-left{display:flex;align-items:center;gap:12px}.top-title{font-weight:800}.top-user{display:flex;align-items:center;gap:10px}.user-chip{text-align:right}.user-name{font-weight:700;font-size:13px}.user-role{font-size:11px;color:var(--muted)}.logout{font-size:13px;color:var(--brand);font-weight:700}.mobile-menu{display:none;border:1px solid var(--line);background:#fff;border-radius:9px;width:42px;height:42px;cursor:pointer;font-size:21px}.sidebar-overlay{display:none;position:fixed;inset:0;background:rgba(2,6,23,.55);z-index:45}.content{padding:28px;max-width:1540px;margin:auto}.page-head{display:flex;justify-content:space-between;align-items:flex-start;gap:14px;margin-bottom:20px}.page-head h1{margin:0 0 4px;font-size:27px;line-height:1.15}.muted{color:var(--muted)}.small{font-size:12px}.grid{display:grid;gap:16px}.cards{grid-template-columns:repeat(auto-fit,minmax(170px,1fr))}.card,.panel{background:var(--panel);border:1px solid var(--line);border-radius:13px;padding:18px;box-shadow:var(--shadow)}.card .label{font-size:11px;color:var(--muted);text-transform:uppercase;letter-spacing:.045em}.card .value{font-size:28px;font-weight:850;margin-top:7px}.card .hint{font-size:11px;color:var(--muted);margin-top:5px}.two{grid-template-columns:minmax(0,1.55fr) minmax(320px,1fr)}.three{grid-template-columns:repeat(3,minmax(0,1fr))}.panel h3{margin:0 0 15px}.btn{display:inline-flex;align-items:center;justify-content:center;gap:7px;border:0;border-radius:9px;padding:10px 14px;min-height:40px;background:var(--brand);color:#fff;font-weight:750;cursor:pointer;transition:.15s}.btn:hover{background:var(--brand2)}.btn.secondary{background:#e8edf3;color:#111827}.btn.secondary:hover{background:#dce3eb}.btn.danger{background:var(--red)}.btn.ghost{background:#fff;color:var(--brand);border:1px solid #bad6f7}.btn.small-btn{padding:7px 10px;min-height:32px;font-size:12px}.table-wrap{overflow-x:auto;-webkit-overflow-scrolling:touch}.table{width:100%;border-collapse:collapse;font-size:13px}.table th,.table td{padding:12px 10px;border-bottom:1px solid var(--line);text-align:left;vertical-align:middle}.table th{color:var(--muted);font-weight:750;white-space:nowrap}.table tbody tr:hover{background:#fafcff}.badge{display:inline-flex;align-items:center;border-radius:999px;padding:5px 9px;font-size:10px;font-weight:850;letter-spacing:.02em;white-space:nowrap}.green{background:#dcfce7;color:#166534}.yellow{background:#fef3c7;color:#92400e}.red{background:#fee2e2;color:#991b1b}.blue{background:#dbeafe;color:#1e40af}.gray{background:#e5e7eb;color:#374151}.form-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px}.form-grid.three-cols{grid-template-columns:repeat(3,minmax(0,1fr))}.form-group label{display:block;font-size:12px;color:var(--muted);font-weight:650;margin-bottom:6px}.form-control{width:100%;min-height:42px;padding:10px 11px;border:1px solid #cbd5e1;border-radius:9px;background:#fff;color:#111827;outline:0;transition:.15s}.form-control:focus{border-color:#6aa9ef;box-shadow:0 0 0 3px rgba(11,99,206,.1)}textarea.form-control{resize:vertical}.full{grid-column:1/-1}.actions{display:flex;gap:8px;justify-content:flex-end;flex-wrap:wrap;margin-top:16px}.flash{padding:12px 14px;border-radius:9px;margin-bottom:16px;border:1px solid}.flash.success{background:#ecfdf5;border-color:#bbf7d0;color:#166534}.flash.error{background:#fef2f2;border-color:#fecaca;color:#991b1b}.flash.info{background:#eff6ff;border-color:#bfdbfe;color:#1e40af}.login-wrap{min-height:100vh;display:grid;grid-template-columns:minmax(330px,520px) 1fr;background:#07111f}.login-card-shell{display:flex;align-items:center;justify-content:center;padding:35px;background:#fff}.login-card{width:min(430px,100%)}.login-logo{width:min(390px,100%);max-height:145px;object-fit:contain;display:block;margin:0 auto 18px}.login-card h1{margin:4px 0 6px}.login-hero{background:linear-gradient(135deg,rgba(4,10,20,.5),rgba(4,18,40,.45)),url('logo-dark.jpg') center/cover no-repeat;min-height:100vh}.status-dot{width:10px;height:10px;border-radius:50%;display:inline-block;margin-right:6px}.status-dot.up{background:#22c55e}.status-dot.down{background:#ef4444}.status-dot.warning{background:#f59e0b}.install-wrap{max-width:820px;margin:38px auto;padding:20px}.install-logo{display:block;max-width:380px;width:100%;max-height:120px;object-fit:contain;margin:0 auto 16px}.steps{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:16px}.step{padding:7px 10px;border-radius:999px;background:#e5e7eb;color:#475569;font-size:12px}.step.active{background:#dbeafe;color:#1d4ed8;font-weight:800}.code{font-family:ui-monospace,SFMono-Regular,Consolas,monospace;background:#0f172a;color:#e2e8f0;border-radius:8px;padding:12px;overflow:auto}.kpi-red{color:var(--red)}.kpi-green{color:var(--green)}.kpi-yellow{color:var(--yellow)}.summary-list{display:grid;gap:9px}.summary-row{display:flex;justify-content:space-between;gap:12px;padding:11px 0;border-bottom:1px solid var(--line)}.summary-row:last-child{border-bottom:0}.ticket-meta{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px;margin:12px 0 18px}.meta-box{border:1px solid var(--line);border-radius:10px;padding:12px;background:#fafcff}.meta-box .label{font-size:10px;text-transform:uppercase;color:var(--muted);letter-spacing:.04em}.meta-box .data{font-size:13px;font-weight:750;margin-top:4px}.timeline{position:relative;margin-left:8px}.timeline:before{content:"";position:absolute;left:8px;top:8px;bottom:8px;width:2px;background:#dbe4ee}.timeline-item{position:relative;padding:0 0 18px 30px}.timeline-dot{position:absolute;left:1px;top:4px;width:16px;height:16px;border-radius:50%;background:var(--brand);border:3px solid #dbeafe}.timeline-content{border:1px solid var(--line);border-radius:10px;padding:12px;background:#fff}.timeline-head{display:flex;justify-content:space-between;gap:10px;margin-bottom:5px}.attachment-list{display:grid;gap:8px}.attachment{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:10px;border:1px solid var(--line);border-radius:9px;background:#fafcff}.noc-status{display:flex;align-items:center;gap:8px}.progress{height:8px;border-radius:999px;background:#e5e7eb;overflow:hidden}.progress>span{display:block;height:100%;background:var(--brand)}.report-row{display:grid;grid-template-columns:170px 1fr 48px;gap:12px;align-items:center;margin:10px 0}.empty{padding:24px;text-align:center;color:var(--muted)}.nowrap{white-space:nowrap}.mobile-only{display:none}
@media(max-width:1199px){.sidebar{width:86px}.brand-box{height:58px;background:transparent}.brand-logo-dark{display:none}.brand-mini{display:block}.nav a{justify-content:center;padding:12px}.nav-label{display:none}.sidebar-footer{display:none}.main{margin-left:86px;width:calc(100% - 86px)}.cards{grid-template-columns:repeat(3,minmax(0,1fr))}.ticket-meta{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media(max-width:900px){.two,.three{grid-template-columns:1fr}.form-grid.three-cols{grid-template-columns:repeat(2,minmax(0,1fr))}.topbar{padding:0 18px}.content{padding:20px}.cards{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media(max-width:767px){body.menu-open{overflow:hidden}.sidebar{width:280px;transform:translateX(-100%);box-shadow:18px 0 48px rgba(0,0,0,.2)}body.menu-open .sidebar{transform:translateX(0)}body.menu-open .sidebar-overlay{display:block}.brand-box{height:88px;background:#fff;padding:5px}.brand-logo-dark{display:block}.brand-mini{display:none}.nav a{justify-content:flex-start}.nav-label{display:inline}.sidebar-footer{display:block}.main{margin-left:0;width:100%}.mobile-menu{display:inline-flex;align-items:center;justify-content:center}.top-title{font-size:14px}.user-role{display:none}.content{padding:16px}.page-head{align-items:stretch;flex-direction:column}.page-head .btn{width:100%}.cards{grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.card,.panel{padding:14px;border-radius:11px}.card .value{font-size:24px}.form-grid,.form-grid.three-cols{grid-template-columns:1fr}.full{grid-column:auto}.actions{display:grid;grid-template-columns:1fr 1fr}.actions .btn:only-child{grid-column:1/-1}.ticket-meta{grid-template-columns:1fr 1fr}.mobile-only{display:inline}.desktop-only{display:none}}
@media(max-width:600px){.cards{grid-template-columns:1fr 1fr}.table.mobile-cards thead{display:none}.table.mobile-cards,.table.mobile-cards tbody,.table.mobile-cards tr,.table.mobile-cards td{display:block;width:100%}.table.mobile-cards tbody{display:grid;gap:10px}.table.mobile-cards tr{border:1px solid var(--line);border-radius:10px;padding:8px 11px;background:#fff}.table.mobile-cards td{display:flex;justify-content:space-between;align-items:flex-start;gap:14px;border-bottom:1px dashed var(--line);padding:8px 0;white-space:normal;text-align:right}.table.mobile-cards td:last-child{border-bottom:0}.table.mobile-cards td:before{content:attr(data-label);font-weight:750;color:var(--muted);text-align:left;flex:0 0 42%}.table.mobile-cards td[colspan]{display:block;text-align:center}.table.mobile-cards td[colspan]:before{display:none}.ticket-meta{grid-template-columns:1fr}.login-wrap{display:block;background:#fff}.login-card-shell{min-height:100vh;padding:24px}.login-hero{display:none}.login-logo{max-height:110px}.top-user{gap:6px}.logout{font-size:0}.logout:after{content:'Sair';font-size:12px}.report-row{grid-template-columns:1fr 55px}.report-row .progress{grid-column:1/-1;grid-row:2}.attachment{align-items:flex-start;flex-direction:column}.attachment .btn{width:100%}.actions{grid-template-columns:1fr}.actions .btn{width:100%}}
@media(max-width:380px){.cards{grid-template-columns:1fr}.content{padding:12px}.topbar{padding:0 12px}.user-name{max-width:95px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}}
@media print{.sidebar,.topbar,.page-head .btn,.actions{display:none!important}.main{margin:0;width:100%}.content{max-width:none;padding:0}.card,.panel{box-shadow:none}}

/* v0.4 — RAT e comercial */
.commercial-alert{display:flex;justify-content:space-between;align-items:center;gap:14px;padding:14px 16px;margin-bottom:16px;border:1px solid #fde68a;border-radius:12px;background:#fffbeb;color:#78350f}.commercial-alert strong{display:block;margin-bottom:2px}.rat-list{display:grid;gap:10px}.rat-item{border:1px solid var(--line);border-radius:10px;padding:12px;background:#fafcff}.rat-item-head{display:flex;justify-content:space-between;gap:12px;align-items:flex-start}.rat-actions{display:flex;gap:7px;flex-wrap:wrap;margin-top:10px}.signature-box{border:2px dashed #94a3b8;border-radius:12px;background:#fff;padding:8px}.signature-canvas{display:block;width:100%;height:220px;touch-action:none;background:#fff;border-radius:8px}.signature-hint{font-size:12px;color:var(--muted);margin-top:7px}.commercial-status{display:flex;align-items:center;gap:7px;flex-wrap:wrap}.rat-proof{font-size:11px;color:var(--muted);word-break:break-all}.no-print{}@media(max-width:767px){.commercial-alert{align-items:stretch;flex-direction:column}.commercial-alert .btn{width:100%}.rat-item-head{flex-direction:column}.signature-canvas{height:190px}}


/* v0.5 — gestão de usuários */
.role-help-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:10px}.role-help-grid>div{border:1px solid var(--line);border-radius:9px;padding:10px;background:#f8fafc}.role-help-grid b{display:block;font-size:12px;margin-bottom:3px}.role-help-grid span{font-size:11px;color:var(--muted);line-height:1.3}.user-profile-head{display:flex;align-items:center;gap:14px}.user-avatar{width:52px;height:52px;border-radius:50%;display:flex;align-items:center;justify-content:center;background:#dbeafe;color:#174ea6;font-weight:800;font-size:22px}.user-profile-info h3{margin:0 0 3px}.password-panel{border-left:4px solid #0b63ce}@media(max-width:800px){.role-help-grid{grid-template-columns:1fr 1fr}}@media(max-width:520px){.role-help-grid{grid-template-columns:1fr}.user-profile-head{align-items:flex-start}}

/* v0.6 — NOC ICMP em tempo real */
.sidebar-clock{margin-top:16px;padding:13px 12px;border:1px solid rgba(255,255,255,.09);border-radius:12px;background:rgba(255,255,255,.04)}
.clock-time{font-size:25px;font-weight:850;letter-spacing:.045em;color:#fff;font-variant-numeric:tabular-nums}.clock-date{font-size:12px;color:#cbd5e1;margin-top:2px}.clock-live{font-size:9px;font-weight:800;letter-spacing:.06em;color:#86efac;margin-top:9px}.clock-live span,.live-pill span{display:inline-block;width:7px;height:7px;border-radius:50%;background:#22c55e;box-shadow:0 0 0 4px rgba(34,197,94,.13);margin-right:5px;animation:livePulse 1.7s infinite}.clock-sync{font-size:9px;color:#94a3b8;margin-top:7px;line-height:1.35}.top-clock-compact{display:none;align-items:baseline;gap:6px;padding-left:10px;border-left:1px solid var(--line);font-size:11px;color:var(--muted)}.top-clock-compact b{font-variant-numeric:tabular-nums;color:#334155}.live-pill{display:inline-flex;align-items:center;border:1px solid #bbf7d0;background:#f0fdf4;color:#166534;border-radius:999px;padding:5px 8px;font-size:9px;font-weight:850;letter-spacing:.05em}.panel-title-row{display:flex;align-items:center;justify-content:space-between;gap:12px}.panel-title-row h3{margin:0 0 15px}.noc-refresh-line{border-top:1px solid var(--line);margin-top:10px;padding-top:10px;font-size:11px;color:var(--muted)}.noc-rules{display:grid;grid-template-columns:repeat(3,1fr);gap:10px;margin-top:16px}.noc-rules>div{background:#fff;border:1px solid var(--line);border-radius:11px;padding:12px;box-shadow:var(--shadow)}.noc-rules b{display:block;font-size:12px;margin-bottom:4px}.noc-rules span{font-size:11px;color:var(--muted);line-height:1.4}.noc-actions{display:flex;gap:6px;flex-wrap:wrap;align-items:center}.noc-actions form{margin:0}.monitor-disabled{opacity:.56}.mono-input,code{font-family:ui-monospace,SFMono-Regular,Consolas,monospace}.field-help{font-size:10px;color:var(--muted);margin-top:5px}.check-group{display:flex;flex-direction:column;gap:9px;justify-content:center}.error-text{color:var(--red)}.noc-overall-card .value{font-size:20px;line-height:1.2}.monitor-live-row [data-monitor-latency]{font-variant-numeric:tabular-nums}
@keyframes livePulse{0%,100%{opacity:1}50%{opacity:.35}}
@media(max-width:1199px){.sidebar-clock{display:none}.top-clock-compact{display:flex}}
@media(max-width:767px){.sidebar-clock{display:block}.top-clock-compact{display:none}.noc-rules{grid-template-columns:1fr}.panel-title-row{align-items:flex-start}.noc-actions{width:100%}.noc-actions .btn{width:100%}.noc-actions form{width:100%}}